Since only provides for your item to be shipped from your virtual address to your final delivery address or the self-collection point at the final delivery destination, and are not in any way considered the seller, YPS will not be involved with any claim for refund, return, rebate or exchange of any item purchased using the virtual address. For all such items, you will need to liaise and deal directly with the merchant/seller in respect of any refund, return, exchange, rebate, and money-back guarantee policy and their required procedure. If you used any affiliated platform and personal shopper service, we will be happy to help you navigate the process on your behalf or provide guidance should you require it. For more information, please contact us directly.